Shipping policy

Welcome to TheJar.Company! We are committed to providing you with the best shipping experience possible. Please read our shipping policy below to understand how we handle shipping for our global candy delivery service.

Shipping Locations and Methods

Domestic Shipping (Beirut, Lebanon):

  • We offer same-day delivery within Beirut for orders placed between Monday to Saturday, 9 AM to 9 PM.
  • Orders placed on non-business days (Sundays and public holidays) will be delivered the next business day.
  • Domestic shipping cost within Beirut is a flat rate of $3 USD per delivery.

International Shipping:

  • We ship worldwide using DHL Express.
  • Shipping costs are weight-based and depend on DHL's rates, including a monthly updated fuel surcharge.
  • Occasionally, we offer free international shipping promotions based on seasonal offers and special deals.

Order Processing Time

  • Orders are typically processed within 1-2 business days.
  • For domestic orders in Beirut, same-day processing and delivery are available if the order is placed within business hours.

Estimated Delivery Time

  • Domestic (Beirut): Same-day or next business day delivery.
  • International:
    • Middle East: 2-4 business days
    • Europe: 3-5 business days
    • North America: 4-7 business days
    • Asia: 4-7 business days
    • Other regions: Delivery times may vary; please check DHL's estimated delivery times for specific countries.

Packaging

  • Our candies are carefully packaged to ensure they arrive in perfect condition.
  • We use eco-friendly packaging materials to minimize our environmental impact.

Tracking and Notifications

  • Once your order is shipped, you will receive a tracking number via email.
  • You will be notified at every stage of the shipping process: order confirmation, shipment confirmation, and delivery confirmation.

Customs and Import Duties

  • International shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
  • We provide all necessary customs declarations and paperwork to ensure smooth delivery.

Insurance

  • Insurance is available upon request for your shipment.
  • If you would like to insure your order, please contact us before placing your order to arrange the necessary details.

Lost, Damaged, or Delayed Shipments

  • If your shipment is lost, damaged, or delayed, please contact our customer service team immediately.
  • We will work with DHL to resolve any issues and ensure you receive your order as quickly as possible.
  • In the case of damaged products, please provide photographic evidence for our records and to facilitate the resolution process.

Returns and Exchanges

  • Due to the perishable nature of our products, we do not accept returns or exchanges.
  • If there is an issue with your order, such as incorrect or damaged items, please contact our customer service team within 7 days of receiving your order for assistance.

Special Considerations for Perishable Items

  • Our candies are shipped in temperature-controlled packaging when necessary to ensure they arrive in optimal condition.
  • During extreme weather conditions, we may delay shipments to prevent spoilage and ensure product quality.